Store Manager (Pulau Pinang)  

Job Summary:

  • Responsible for leading a store team through supervising and directing staff, making staffing decisions, ensuring customer satisfaction and managing financial performance of the store.

You will play a part in:

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Manage store level personnel and in charge of seamless daily operation from opening to closing of cafe
  • Preserve excellent levels of internal and external customer service
  • Plan stock, perform inventory planning and purchase goods for respective stores
  • Perform inventory database for both consumables and food raw materials
  • Identify customers' needs and respond proactively to all of their concerns
  • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • •Comply with all health and safety regulations
  • •Report on management regarding sales results and productivity
  • •Ensure food served at the highest quality level

Vital skills for this role include:

  • Minimum education qualification :
  • Diploma in any discipline
  • Years of relevant experience :
  • 3-5 years related experience in F&B including 2-3 years of supervisory experience and ability in analyzing financial reports.
  • Knowledge in Food Hygiene Regulations is added advantage.
Otherskills requiredfor this role include:

  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Basic mathematics and accounting skill
  • Ability to spot and resolve problems efficiently.
  • Mastery in delegating multiple tasks.
  • Communication and leadership skills
  • Ability to manage personnel and meet financial targets.
  • Customer-oriented and service-minded

Personal Data Protection:
Mesra Retail & Café Sdn Bhd is fully committed to the protection of Personal Data and compliance with the Personal Data Protection Act 2010 (“Act”). Mesra Retail & Café Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only be used within Mesra Retail & Café Sdn Bhd. We ensure that the data you submit to us remains confidential and is used for the purposes stated in the data privacy statement. By clicking on“Apply”, I agree to the data privacy statement, and I accept it.


  Employment Type:  Permanent (Full Time)

  Min. Education:  Diploma

  Industry:  Food & Beverage

  Spoken Language:  Malay, English

  Written Language:  Malay, English