Role Overview: -
Retail Associate is
responsible for managing daily PETRONAS Shop operations and supporting event
activations. The role focuses on delivering excellent customer service,
achieving sales targets, maintaining inventory accuracy, and ensuring smooth
execution of retail and event activities. The incumbent may be assigned to
either store operations or event deployment based on business requirements.
What You'll Do: -
Retail Store
Operations (Non-Event Days)
Customer
Service & Sales
- Provide excellent customer service and ensure a
positive shopping experience.
- Assist customers with product information,
recommendations, and promotional offerings.
- Promote PETRONAS Shop products and campaigns to
achieve sales targets.
- Handle customer enquiries and resolve customer
issues professionally.
- Upsell and cross-sell products where
appropriate.
Cashiering
& Transaction Management
- Operate Point-of-Sale (POS) system accurately.
- Process cash, card, QR and digital payment
transactions.
- Perform opening and closing EOD settlements.
- Ensure accuracy of daily sales reconciliation.
Merchandising
& Store Presentation
- Maintain cleanliness and attractiveness of
store displays.
- Ensure shelves are properly stocked and
products are arranged according to planograms.
- Monitor product and stock condition.
- Implement promotional displays and marketing
materials.
Inventory
Management
- Receive, inspect and arrange incoming stock.
- Conduct stock counting and cycle counts.
- Monitor stock levels and report replenishment
requirements.
- Ensure proper inventory storage and stock
rotation practices.
- Prepare stock transfer documentation when
required.
Event Operations
& Activation Support (Event Days)
Event
Preparation
- Prepare event stocks, promotional materials and
equipment before deployment.
- Assist in loading, unloading and transportation
preparation.
- Verify event inventory against allocation
lists.
- Prepare event sales tools including POS
devices, merchandise and promotional items.
Event
Setup & Dismantling
- Assist in setup of event booths, retail displays,
promotional materials and equipment.
- Ensure event setup complies with PETRONAS Shop
branding standards.
- Support dismantling activities and proper packing
after event completion.
Event
Sales & Customer Engagement
- Promote PETRONAS Shop products during events,
roadshows and activations.
- Conduct product demonstrations and customer
engagement activities.
- Achieve event sales targets and KPI requirements.
- Capture customer interest and encourage purchases
through effective product presentation.
Event
Inventory Management
- Manage stock movement during event operations.
- Monitor stock availability throughout the event
period.
- Conduct stock reconciliation before and after each
event.
- Report stock discrepancies and damages promptly.
Event
Reporting
- Record daily event sales performance.
- Provide event execution feedback and operational
observations.
- Maintain event attendance and deployment records.
- Submit reports as required by management.
Operational
Support
- Support manpower deployment based on event scale and
operational requirements.
- Assist in covering retail store operations when
other staff are deployed to events.
- Comply with all company SOPs, safety requirements
and operational guidelines.
- Attend product training, briefing sessions and
operational meetings.
- Perform ad-hoc assignments as directed by
management.
Ad-Hoc
Support:
- Perform ad-hoc duties and assignments as directed by
the immediate superior.