Role Overview: -
To supervise daily
retail store operations and support the Store Manager and Assistant Store
Manager in ensuring operational efficiency, excellent customer service,
achievement of sales targets, inventory accuracy, and compliance with company
policies and procedures. The role is responsible for leading Retail Associates
during shifts, maintaining store standards, and ensuring the smooth execution
of store activities within a cashless retail environment.
What You'll Do: -
Store
Operations Supervision
- Supervise and coordinate daily store activities
to ensure smooth operations during assigned shifts.
- Ensure adherence to company policies, SOPs, and
operational standards.
- Monitor store readiness, cleanliness, and
service standards throughout operating hours.
- Conduct opening, closing, and shift handover
activities accurately.
- Escalate operational issues to the Assistant
Store Manager or Store Manager when required.
Sales
& Customer Service
- Support the achievement of store sales and
operational targets.
- Lead by example in delivering excellent
customer service.
- Monitor customer interactions to ensure service
standards are consistently met.
- Assist customers with product enquiries,
promotions, and loyalty programme information.
- Support upselling and cross-selling initiatives
to maximize sales opportunities.
Team
Supervision & Coordination
- Supervise Retail Associates during daily
operations.
- Allocate tasks and responsibilities to team
members based on operational requirements.
- Monitor staff attendance, punctuality,
grooming, and performance during shifts.
- Provide on-the-job coaching and guidance to
team members.
- Promote teamwork and effective communication
among store personnel.
Inventory
& Stock Control
- Supervise stock replenishment and inventory
management activities.
- Monitor stock availability and ensure shelves
are adequately stocked.
- Support stock receiving, stock counts, and
stock verification processes.
- Ensure proper stock handling and FIFO practices
are followed.
- Report inventory discrepancies and
stock-related issues promptly.
Merchandising
& Store Presentation
- Ensure products are displayed according to
merchandising standards and planograms.
- Monitor shelf organization, pricing accuracy,
and promotional displays.
- Maintain a clean, organized, and
customer-friendly shopping environment.
- Ensure promotional activities are properly
executed within the store.
Cashless
Transaction & Payment Operations
- Monitor daily POS and payment operations to ensure
smooth customer transactions.
- Assist team members in handling cashless payment
methods including debit cards, credit cards, e-wallets, and QR payments.
- Ensure transaction accuracy and compliance with
payment procedures.
- Escalate technical or payment-related issues to the
appropriate support channels.
- Promote customer adoption of approved digital
payment methods.
Compliance,
Safety & Security
- Ensure compliance with store operational procedures
and company requirements.
- Monitor workplace safety, security, and housekeeping
standards.
- Report incidents, safety hazards, and security
concerns promptly.
- Support loss prevention initiatives and safeguard
company assets.
- Ensure team compliance with operational and safety
standards during shifts.
Reporting
& Administrative Support
- Complete daily operational checklists and shift
reports.
- Maintain accurate records relating to store
operations and inventory activities.
- Assist management in gathering operational
information and preparing reports.
- Support audit, compliance, and operational review
activities as required.
Ad-Hoc
Support:
- Perform ad-hoc duties and assignments as directed by
the immediate superior.