Role Overview: -
To support the
day-to-day retail store operations by delivering excellent customer service,
maintaining product availability, ensuring efficient cashiering and inventory
management, and upholding store standards. The role is responsible for creating
a positive shopping experience, achieving sales targets, and ensuring
compliance with company policies, operational procedures, and safety
requirements.
What You'll Do: -
Customer
Service Excellence
- Greet and assist customers in a friendly,
professional, and timely manner.
- Attend to customer enquiries, complaints, and
feedback according to company service standards.
- Promote customer satisfaction by providing
accurate product information and recommendations.
- Ensure a positive shopping experience at all
times.
- Build good relationships with regular customers
and enhance customer loyalty.
Retail
Sales & Revenue Generation
- Achieve individual and store sales targets set
by management.
- Promote ongoing sales campaigns, loyalty
programmes, and promotional products.
- Upsell and cross-sell products to maximize
basket value.
- Ensure promotional items are displayed
according to merchandising guidelines.
- Support initiatives aimed at increasing store
revenue and profitability.
Cashiering
& POS Operations
- Operate Point-of-Sale (POS) systems accurately
and efficiently.
- Process debit card, credit card, e-wallet, and
other payment transactions.
- Maintain transaction accuracy and minimize
discrepancies.
Merchandising
& Product Display
- Replenish products on shelves and display areas
to maintain product availability.
- Ensure shelves are neat, organized, and
properly priced.
- Implement planograms and merchandising
standards as instructed.
- Monitor product presentation to maximize sales
opportunities.
- Ensure promotional materials and price tags are
displayed correctly.
Inventory
Management
- Conduct stock replenishment and inventory
checks.
- Monitor stock levels and report low-stock or
out-of-stock items.
- Assist in stock receiving, stock transfer, and
stock counting activities.
- Verify incoming deliveries against purchase
orders and delivery notes.
- Ensure proper stock rotation following FIFO
(First In First Out) practices.
Store
Operations & Maintenance
- Maintain cleanliness and tidiness of the store,
shelving, cashier area, and customer-facing facilities.
- Ensure store opening and closing procedures are
performed according to SOP.
- Monitor store equipment and report maintenance
issues promptly.
- Support smooth daily store operations and workflow.
- Ensure all operational checklists are completed
accurately.
Compliance,
Safety & Security
- Adhere to company policies, SOPs, and operational
guidelines.
- Ensure compliance with health, safety, and security
requirements.
- Report incidents, accidents, safety hazards, or
suspicious activities immediately.
- Maintain product quality and food safety standards
where applicable.
- Support loss prevention initiatives to minimize
shrinkage and theft.
Teamwork
& Collaboration
- Work closely with colleagues and supervisors to
achieve store objectives.
- Support team members during peak business hours.
- Participate in store meetings, briefings, and
training programmes.
- Foster a positive and collaborative work
environment.
- Demonstrate professionalism and represent the
company positively.
Ad-Hoc
Support:
- Perform ad-hoc duties and assignments as directed by
the immediate superior.