Store Supervisor will supports the Restaurant Manager in overseeing daily restaurant operations, ensuring smooth workflow, consistent customer service, and compliance with QSR standards. The role assists in managing staff, executing operational plans, maintaining food safety standards, and achieving outlet performance goals. Acts as the Person-in-Charge (PIC) in the absence of the Restaurant Manager.


Daily Operations Support:
· Assist in supervising daily front-of-house and back-of-house operations.
· Ensure customer orders are fulfilled promptly, accurately, and efficiently.
· Monitor food preparation and service procedures to maintain speed and quality.
· Support in managing store opening, closing, and shift handovers.
· Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.

Team Supervision & Development:
· Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
· Provide on-the-job coaching and guidance to team members, especially new hires.
· Monitor team performance and discipline and report issues to the Restaurant Manager.
· Promote a positive and productive work culture.
· Provide on-the-job training and support new staff onboarding alongside the Manager.
· Recognize and reward team achievements to encourage motivation and accountability.
· Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
· Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
· Supervise and coach team members on brand standards and operational procedures.
· Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.

Health, Safety & Cleanliness:
· Ensure compliance with food safety, hygiene, and sanitation standards.
· Conduct temperature and cleanliness checks across food prep and dining areas.
· Reinforce staff adherence to SOPs, health protocols, and brand standard.
· Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
· Monitor equipment and facility cleanliness, report maintenance issues promptly.

Education & Experience: Qualifications:

Qualifications:
· SPM, Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
· Food Handler Certificate and Health & Safety Certification (as per local regulation).

Experience:
· Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
· Prior team lead or supervisory experience is preferred.

Skills & Competencies:
· Strong knowledge of QSR systems and operational best practices.
· Strong leadership and team management abilities.
· Good communication and interpersonal skills.
· Proficient in inventory control, scheduling, and basic financial management.
· Hands-on leadership with the ability to coach and energize a young team.
· Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
· Ability to work under pressure in a fast-paced environment.
· Ability to work flexible hours, including weekends and holidays.

Back Apply